These changes are part of an industry wide security improvement to make online purchases safer. We’re moving away from entering characters from your Verified by VISA / Mastercard SecureCode password to a one-time passcode (OTP) sent by text message which is designed to be more effective at preventing fraud. It means you won’t need to remember your password and also ensures we’re in line with the Payment Services Regulations.
We use one-time passcodes (OTP) to check it’s you when you make some online purchases. This is an important part of keeping you safe when you use your card online and has replaced the Verified by VISA / Mastercard SecureCode password you may have used in the past. When you make a purchase online, we may send a one-time passcode to the mobile number we hold for you so it’s important you let us know if it changes. To complete your purchase, just confirm your passcode when prompted.
You can replace your Secure Key by contacting us or calling into our branches. If your secure key no longer works or it has been lost, we will deactivate it. You can still log on to Online Banking by selecting the ‘without secure key’ log on method. However you will be unable to complete certain transactions without a Secure Key – such as setting up a new payee.
Please take action as soon you realise that your cards have been lost or stolen. If you report your card lost or stolen, we will cancel your card immediately and issue you with a replacement. You will receive a new card within 7 working days by post.
We’re committed to promoting social and economic development in our markets through our core business of banking. We focus on three priorities: contributing to sustainable economic growth, being a responsible company and investing in communities.
Yes. We offer a full suite of Shariah-compliant banking services and we pride ourselves on our partnerships with leading Islamic theologians and experts.
Head to the About us section of our website to discover more about our history, what we do and much more.
Our footprint stretches across Asia, Africa and the Middle East, and our reach is truly global. To find out if we operate in your country, just visit our locations page. You can also find more information on individual branches by visiting our local website in your country.
Everything we do is inspired by our brand philosophy – Here for good. You can find out key information about our governance and other key company policies on the following web pages
You can find all the information you need on our dedicated shareholder page.